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Wayfinding for healthcare facilities presents many unique challenges. Just as in other commercial building projects – be they hotels, airports, university campuses, or big box retailers – the goal should be to lead users directly where they need to go as seamlessly and pleasantly as possible.
Healthcare can create anxiety. Add to that an array of age, culture, socioeconomic status and educational levels among users as well as their physical and mental abilities, creating a complex mix.
Healthcare facilities also fluctuate regularly over time: departments move between floors in response to shifting population needs and campus expansion through building acquisitions or new build projects, necessitating substantial programmatic changes. Finally, healthcare environments often contain complex terminology and vast services offering different perspectives of care that need to be navigated effectively.
